The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and monitor client needs.
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Client needs and expectations are regularly discussed with client according to company requirements. Completed |
Evidence:
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Feedback on company performance and level of client satisfaction is sought according to company requirements. Completed |
Evidence:
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Prompt action is taken on feedback received from client, according to company requirements. Completed |
Evidence:
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Contracts or variations to contracts or levels of agreed service provision are reviewed and implemented according to company requirements. Completed |
Evidence:
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Respond to complex client needs.
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Possibilities for meeting client needs are explained to client according to company requirements. Completed |
Evidence:
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Clients are assisted to evaluate product and service options to satisfy their needs according to company requirements. Completed |
Evidence:
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Preferred action is determined and prioritised according to company requirements. Completed |
Evidence:
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Potential difficulties in client service delivery are identified and appropriate actions are taken according to company requirements. Completed |
Evidence:
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Establish business contacts and networks.
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Organisations and groups that have potential to benefit from company products and services are identified according to company requirements. Completed |
Evidence:
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Appropriate individuals in group or organisation are identified in order to establish effective relationships according to company requirements. Completed |
Evidence:
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Methods of communication with business contacts and networks are agreed on and maintained according to own level of responsibility and company requirements. Completed |
Evidence:
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Trust and confidence of business contacts and networks are gained and maintained through demonstration of high standards of business practices and effective communication methods, according to company requirements. Completed |
Evidence:
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Work effectively with business contacts.
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Roles and responsibilities of business contacts are defined, clarified and agreed according to company requirements. Completed |
Evidence:
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Realistic service commitments are set and adhered to according to company requirements. Completed |
Evidence:
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Flexibility in normal work practices is adopted and encouraged, according to company requirements, when operating under unusual or difficult situations. Completed |
Evidence:
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Situations outside own area or level of responsibility are identified and where appropriate referred to appropriate personnel according to company requirements. Completed |
Evidence:
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Promote company.
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Strategies to represent and promote company's interests and requirements are developed. Completed |
Evidence:
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Additional products, services and information are suggested for consideration to meet client needs according to company requirements. Completed |
Evidence:
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Work group members are encouraged to develop effective relationships with client and users of client facilities. Completed |
Evidence:
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Communicate advice and pricing information.
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Written and verbal responses are presented according to company requirements. Completed |
Evidence:
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Pricing information for routine and specified products and services is provided where these match client needs, according to company requirements. Completed |
Evidence:
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Client requirements for follow-up information are attended to promptly according to company requirements. Completed |
Evidence:
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Bookings with client are scheduled and confirmed according to company requirements. Completed |
Evidence:
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